H10 Big Sur, Tenerife

Really enjoyed our recent stay in this hotel. Staff are amazing, super friendly and welcoming (shoutout to Daniel on Reception). Beds are comfortable, sea views are fantastic, and the hotel is close to Los Cristianos which is a nice town with some nice restaurants. My only suggestion for improvement would be to make fridge facilities available in the rooms.

What a welcoming and relaxing stay. Visited Tenerife loads of time and this was my favourite stay. Staff are always smiling, and happy to help. Room was sea facing and wonderful to wake up to that amazing view! Just an FYI, its next to a busy port and I loved waking to the sounds of the sea and boats but for ones that like morning peace the view goes hand in hand with some gentle local noise. We like eating out but the couple of times we tried breakfast it was wonderful. Used the pool bar for drinks and was pleasantly surprised at the bar bill, so reasonable! Will definitely return. Thank you

Short 4 night stay in superior room. The terrace was huge with comfortable sun beds & parasol. Welcomed with a glass of bucks fizz while checking in and the daily gifts left in our room were a lovely touch. Friendly helpful staff throughout the hotel. No sun bed wars around the pool and always plenty available. Restaurant had a relaxing atmosphere with a great variety of dishes and amazing puddings for those who have a sweet tooth. I especially enjoyed my glass of Cava with breakfast. I would definitely recommend this hotel if youre looking for a chilled holiday I will certainly be back hopefully this year.

The hotel was lovely we couldn't afford to upgrade to pool view, so our room looked out to front of hotel. Ours was a standard double which wasn't anything special. The pillows were awful very lumpy however the bed was comfy The pool was nice I liked the fact it didn't open until 9.30 so that stopped a few people putting towels on beds at stupid o'clock . Never understand why hotels allow that. Didn't like the fact you had to pay for a safe that should be free. Most staff were very friendly and helpful. The food was standard not much choice for vegetarians though The entertainment was a bit odd that it didn't start until after 9 and finished an hour later

The coach drops you a short walk from the hotel entrance, as the entrance isn't big enough for the coach, this wasn't an big issue, just to make you aware if you are any mobility issues. You will have to be in the same place when you are collected and not in the hotel lobby, something to bare in mind. Arrived at the hotel to a warm welcome and a cold glass of cava, check-in was quick. Our bedroom was ready which was a bonus. We had booked a front facing balcony room on the fifth floor. Had a great view of the passers-by and the sea. The hotel was room was great, beds were really comfortable. The balcony has two chairs and a table. The little extras - Nespresso machine and pods that were replenished daily, along with a couple of biscuits and 2 bottled waters. The cups were on the small side, so we asked one of the housekeepers and she provided 2 larger cups. The daily cleaning was to a high standard and we accordingly left a good tip. Wish we had tipped daily, as there were different housekeepers every day, will remember this for our next visit. We were provided with two good quality towels, which could be changed when necessary around the pool. The pool area was opened daily at 9.30 am. Some people chose to queue to get a 'particular spot', we didn't feel the need as there was always lots of beds available and this is one of the reasons we chose this hotel, not getting stressed about getting a bed, you are on holiday and deserve for it to be stress free. There are also two small roof top terraces, we only used one of these on the last day, to give it a go. The were very clean and there was a shower if you wanted to refresh yourself. The beds on the sun deck had thick cushions and there were also full sized beds there too .... it does get hot up there as you can't feel any breeze. We are not fussy eaters and always found there was plenty of choice, the staff were in the main very polite and friendly. I'm sorry to say there was an exception to this. The breakfast manager in the restaurant was bordering on being rude, he stomped around, never smiled, barked orders ... so much so I mentioned it to the lady that took your room details in the evening, she did say she would pass my concerns onto management. The breakfast manager became a talking point amongst quite a number of guests on how rude he was. Such a shame as the evening restaurant manager was the polar opposite and couldn't have been more friendly and accommodating. The entertainment was varied, some acts were better than others, the entertainment usually started about 9.15 ... some nights it was on till 10pm and other nights till 10.15. Shame it doesn't start a little earlier. The bar prices are a little more than local bars, but not expensive for a hotel. It was nice to have an afternoon drink and be in the cool in the open bar area/terrace. The foyer always smelt lovely. Found the reception staff to always be helpful. I reported a plug in the bedroom wasn't working and it was repair within the day. There is a local market on twice a week and it is literally within 5 minutes of the hotel. The hotel is central for lots of walks and shops/bars. Would I go back, in a HEART BEAT ... look forward to a return visit in 2024. TIPS - If your budget allows book a balcony. Enjoy the restaurant terrace, lovely to be eating outside. You can enjoy a free coffee and one cake (you will have to share) at Mike's within the hotel, this is every day I think its 4-5pm, then there is happy hour in the same place, only downside to this ... there isn't much outdoor seating and its mainly in the sun and boy does it get hot while you are sat there. There is a small pool table and table tennis table at the side of the pool for a small fee. There was exercise in the pool most days provided by an external company, it was good to watch them all :-) ...