H10 Big Sur, Tenerife

I stayed at this hotel last week solo in room 116. I picked this hotel originally as it's at the seafront/harbour so easier to pop out through the gate etc rather than trekking up the hills and glad I did! I had a sea view room which was nice, it is overlooking the bar/restaurant, rather than the pool. Definitely glad i went for the sea view room. The following was provided in the hotel so don't bother packing them: Pool towels, shower etc towels, shampoo, conditioner, shower gel, handwash, body lotion, toothbrush, shower cap, sewing kit, tissues, a shaver. You get a bottle of water every day complementary. There is a mini bar in your room which is restocked each day - prices are reasonable really (EUR2.50 or so per item). Bed is comfy, lots of pillows which is nice. TV has BBC, the radio etc. About 5 hangers in each wardrobe. You get given a wristband on day 1, then wear this to pay for drinks then pay your tab at reception when you check out (or can do this daily I think). Bar drinks are reasonably priced. I had a mojito daily, ice creams, shandy etc, stuff out the mini bar and my bill was only 81EUR when i checked out (a week stay)- not too bad! Cocktails are around 7EUR. There is a mini clothes airer on the balcony (around 5 items) and also a low table and chairs. If possible try to get the sea view front rooms as they get sun on them on the 2nd floor! I definitely recommend sea view rooms even if its on other floors though. Floors 3-7 have smaller balconies, but better views as you go upwards. Floor 1 balconies are quite big, but pool side the sun doesn't reach them very well (which is why 2nd is best!) Floor 8 looks like a good floor to stay on, which is the top floor. Also it's where the rooftop chill out area is with sunbeds etc, less sound up there. The pool has aqua aerobics and various other pool fitness sessions you can take part in if you want to, but not too many - 1 or 2 a day max. Sunbed wise... the guards basically kick you off your bed if you put towels down but then don't return within a certain period of time - this stops those morning bed hoggers so much appreciated! This is the RIGHT thing to do! If you do get a sunbed then for morning sun you need to be located on the bar side, for afternoon sun best to be located on the opposite side. Evening entertainment is provided for a couple of hours each night in the bar, generally sounds quite good. Food in the hotel is really nice, as standard every night you can ask for pasta or stirfries etc of your choice the chefs make it in front of you, then there's loads of food selections to pick from. Then usually do like "meals of the day" and alternate these from the chefs - you pick meat etc. Breakfast is full variety of fruit/breads/yoghurts/fry ups/omelette bar etc. The only thing i would say but i don't think it can be helped really - it can get quite loud early morning / late at night, both within the hotel and from the horns of the ships etc at certain points of the day. Also people tend to slam their doors and move furniture around and you can hear it. If you are a light sleeper and wish to have lay ins and go to bed early, then you might need some ear plugs. As I was located near the lifts/stairs I listened to a lot of conversations late at night etc. If I was to go again, I would use the taxi rank right outside the hotel rather than hotel transfers by the company you go with (I used Love Holidays) if given the choice when booking. It saves you lots of time, and there isn't much money in it. All the staff are really nice, didn't have any issues with them etc - all very helpful etc. Keep up the good work guys!

Lovely hotel. Reception staff we're very good in accommodating in making sure my mum was next door to us. Food was average for 4 star hotels. They could accommodate more by having a gluten-free station made, so you do not need to keep asking every day. Also, there should be more choices for vegetarians. Rooms were very clean. Felt bathroom doors could do with a lick of paint, hooks behind door to hang clothes towels, etc. All the staff are very good and would certainly visit again.

Short 4 night stay in superior room. The terrace was huge with comfortable sun beds & parasol. Welcomed with a glass of bucks fizz while checking in and the daily gifts left in our room were a lovely touch. Friendly helpful staff throughout the hotel. No sun bed wars around the pool and always plenty available. Restaurant had a relaxing atmosphere with a great variety of dishes and amazing puddings for those who have a sweet tooth. I especially enjoyed my glass of Cava with breakfast. I would definitely recommend this hotel if youre looking for a chilled holiday I will certainly be back hopefully this year.

The hotel was lovely we couldn't afford to upgrade to pool view, so our room looked out to front of hotel. Ours was a standard double which wasn't anything special. The pillows were awful very lumpy however the bed was comfy The pool was nice I liked the fact it didn't open until 9.30 so that stopped a few people putting towels on beds at stupid o'clock . Never understand why hotels allow that. Didn't like the fact you had to pay for a safe that should be free. Most staff were very friendly and helpful. The food was standard not much choice for vegetarians though The entertainment was a bit odd that it didn't start until after 9 and finished an hour later

The coach drops you a short walk from the hotel entrance, as the entrance isn't big enough for the coach, this wasn't an big issue, just to make you aware if you are any mobility issues. You will have to be in the same place when you are collected and not in the hotel lobby, something to bare in mind. Arrived at the hotel to a warm welcome and a cold glass of cava, check-in was quick. Our bedroom was ready which was a bonus. We had booked a front facing balcony room on the fifth floor. Had a great view of the passers-by and the sea. The hotel was room was great, beds were really comfortable. The balcony has two chairs and a table. The little extras - Nespresso machine and pods that were replenished daily, along with a couple of biscuits and 2 bottled waters. The cups were on the small side, so we asked one of the housekeepers and she provided 2 larger cups. The daily cleaning was to a high standard and we accordingly left a good tip. Wish we had tipped daily, as there were different housekeepers every day, will remember this for our next visit. We were provided with two good quality towels, which could be changed when necessary around the pool. The pool area was opened daily at 9.30 am. Some people chose to queue to get a 'particular spot', we didn't feel the need as there was always lots of beds available and this is one of the reasons we chose this hotel, not getting stressed about getting a bed, you are on holiday and deserve for it to be stress free. There are also two small roof top terraces, we only used one of these on the last day, to give it a go. The were very clean and there was a shower if you wanted to refresh yourself. The beds on the sun deck had thick cushions and there were also full sized beds there too .... it does get hot up there as you can't feel any breeze. We are not fussy eaters and always found there was plenty of choice, the staff were in the main very polite and friendly. I'm sorry to say there was an exception to this. The breakfast manager in the restaurant was bordering on being rude, he stomped around, never smiled, barked orders ... so much so I mentioned it to the lady that took your room details in the evening, she did say she would pass my concerns onto management. The breakfast manager became a talking point amongst quite a number of guests on how rude he was. Such a shame as the evening restaurant manager was the polar opposite and couldn't have been more friendly and accommodating. The entertainment was varied, some acts were better than others, the entertainment usually started about 9.15 ... some nights it was on till 10pm and other nights till 10.15. Shame it doesn't start a little earlier. The bar prices are a little more than local bars, but not expensive for a hotel. It was nice to have an afternoon drink and be in the cool in the open bar area/terrace. The foyer always smelt lovely. Found the reception staff to always be helpful. I reported a plug in the bedroom wasn't working and it was repair within the day. There is a local market on twice a week and it is literally within 5 minutes of the hotel. The hotel is central for lots of walks and shops/bars. Would I go back, in a HEART BEAT ... look forward to a return visit in 2024. TIPS - If your budget allows book a balcony. Enjoy the restaurant terrace, lovely to be eating outside. You can enjoy a free coffee and one cake (you will have to share) at Mike's within the hotel, this is every day I think its 4-5pm, then there is happy hour in the same place, only downside to this ... there isn't much outdoor seating and its mainly in the sun and boy does it get hot while you are sat there. There is a small pool table and table tennis table at the side of the pool for a small fee. There was exercise in the pool most days provided by an external company, it was good to watch them all :-) ...